Refund policy
We want you to feel confident shopping with The Elemental Path. Please review the following policy before making your purchase.
Returns
Eligible items may be returned within 7 days of delivery. To request a return, please contact us before sending the item back.
Returned items must be unused, in their original condition, and returned with any original packaging when applicable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Non-Returnable Items
Some products cannot be returned or exchanged due to their nature or supplier restrictions. These may include:
- Items specifically marked non-returnable or non-exchangeable on the product listing
- Custom, personalized, or made-to-order items
- Digital products
- Clearance or final-sale items
- Personal care, bath, wellness, or similar products that have been opened or used
Any product-specific return restrictions shown on the product page take precedence over the general return policy.
Crystals & Natural Materials
Crystals, stones, minerals, and other natural materials may contain variations in color, pattern, texture, inclusions, veils, internal formations, or naturally healed fractures. These are natural characteristics of the material and are not considered defects.
For listings showing an individual crystal or specimen, you will receive the exact item shown, unless the listing specifically states otherwise.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include photographs of the item and packaging so we can evaluate the issue.
If the claim is approved, we will work with you on an appropriate replacement, refund, or other resolution.
Refunds
Once an eligible return is received and inspected, we will notify you regarding approval of the refund.
Approved refunds will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.
Exchanges
Because many of our items are unique or available in limited quantities, direct exchanges may not always be possible. When appropriate, we may instead issue a refund so that another available item can be purchased.
Cancellations
Orders that have already entered processing or fulfillment may not be eligible for cancellation. Products that are custom, made-to-order, or specifically identified as non-cancellable cannot be cancelled once production or fulfillment has begun.
Questions
If you have questions about whether an item is eligible for return before purchasing, please contact The Elemental Path and we’ll be happy to clarify the policy for that item.