Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 2–5 business days. Processing times may be longer for made-to-order, special-order, personalized, or handcrafted products.
Orders are not processed or shipped on weekends or holidays.
Shipping Times
Delivery times vary depending on the product, fulfillment location, shipping carrier, and destination.
Some products are shipped directly by our supplier, while others are packaged and shipped by The Elemental Path LLC. Because items may ship from different locations, products within the same order may arrive separately.
Estimated delivery times are provided for reference only and are not guaranteed. Carrier delays, weather, customs processing, supplier delays, and other circumstances outside our control may affect delivery.
Shipping Rates
Shipping charges are calculated and displayed during checkout.
Any free-shipping offers will be shown on the website or during checkout and may be subject to minimum purchase requirements or other conditions.
Tracking Information
When tracking information is available, it will be sent to the email address provided at checkout.
Tracking updates may take several business days to appear after an order has shipped.
Multiple Packages
Orders containing products from different suppliers or fulfillment locations may arrive in separate packages and on different dates. You will not be charged additional shipping fees after checkout solely because an order is divided into multiple shipments.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately at hello@elementalpathllc.com if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
The Elemental Path LLC is not responsible for orders delivered to an incorrect address supplied by the customer.
Lost, Delayed, or Damaged Packages
If your package appears lost, significantly delayed, or damaged during shipping, contact us at hello@elementalpathllc.com with your order number.
Please also retain the packaging and take photographs of damaged items and packaging when applicable.
We will review the issue and work with the shipping carrier or supplier when appropriate. Resolution options may depend on the circumstances and available carrier or supplier documentation.
International Shipping
International shipping may not be available for every product or destination.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
Customs processing may delay delivery.
Shipping Delays
If we learn that an order cannot be shipped within the estimated or promised time, we will contact you with an updated estimate and available options, which may include consenting to the delay or canceling the unshipped item for a refund.
Contact Us
For questions about shipping or an existing order, contact us at:
hello@elementalpathllc.com
High-Value & Statement Piece Shipping Policy
The Elemental Path takes additional precautions when shipping high-value crystals and statement pieces to help protect both your purchase and the unique item being shipped.
Orders containing high-value or select statement pieces may require additional payment verification and processing time before shipment.
High-value shipments may include:
- Full-value shipping insurance when available
- Tracking from shipment through delivery
- Signature confirmation upon delivery
- Additional protective packaging appropriate for the size, weight, and material of the piece
- Photographic documentation of the item's condition and packaging before shipment
High-value orders will only be shipped after payment has been successfully processed and any applicable payment or fraud verification has been completed.
For security purposes, high-value orders must be shipped to the address provided and verified at checkout. We cannot redirect a high-value shipment to a different address after an order has been placed. If an address needs to be changed, the original order may need to be canceled and a new order placed using the correct shipping information.
Because many of our statement crystals are large, heavy, fragile, or individually unique, additional processing time may be required to package them safely. Any additional shipping arrangements needed for an exceptionally large or heavy piece will be communicated before shipment.
Please inspect your package promptly upon delivery. If an item arrives damaged, retain the item, all packaging materials, and the shipping container and contact The Elemental Path immediately so that we can assist with the carrier or insurance claim process.