Shipping policy

Order Processing

Orders fulfilled directly by The Elemental Path are generally processed within 2–5 business days, Monday through Friday, excluding holidays. Processing times may be longer for made-to-order, special-order, personalized, handcrafted, oversized, fragile, or high-value products.

Shipping Rates

Standard U.S. shipping is $8 per order.

Free standard shipping is available on qualifying orders over $120. Large, heavy, fragile, or select statement pieces may be excluded from free shipping and may have separate shipping charges shown at checkout.

Any promotional shipping offers or product-specific shipping rates will be displayed on the website or during checkout before payment is completed.

Estimated Delivery Times

Delivery times vary depending on the product, fulfillment location, shipping carrier, and destination.

Items Fulfilled by The Elemental Path

Items fulfilled directly by The Elemental Path generally have:

Processing time: 2–5 business days
Transit time: 3–7 business days
Estimated total delivery time: approximately 5–12 business days from the date of purchase

Supplier-Fulfilled Items

Some products are fulfilled and shipped directly by our trusted supplier partners. Supplier-fulfilled products generally arrive within approximately 7–20 business days from the date of purchase, unless a different delivery estimate is displayed on the product page or at checkout.

Processing and transit times for supplier-fulfilled products may vary based on the supplier, fulfillment location, destination, and shipping service used.

Delivery estimates reflect normal processing and carrier transit times. Severe weather, holidays, customs processing, carrier disruptions, supplier delays, or other circumstances outside our control may occasionally affect delivery dates.

Multiple Packages & Fulfillment Locations

The Elemental Path offers both in-hand inventory and supplier-fulfilled products. Because products may ship from different fulfillment locations, items within the same order may arrive in separate packages and on different dates.

Customers will not be charged additional shipping fees after checkout solely because an order is divided into multiple shipments.

Shipping carriers may vary depending on the product, fulfillment location, destination, and shipping service used.

Tracking Information

Tracking information will be sent to the email address provided at checkout when it becomes available. Orders shipped in multiple packages may receive more than one tracking number.

Tracking updates may take several business days to appear after a shipment has been handed to the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, contact us as soon as possible at hello@elementalpathllc.com.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped. The Elemental Path is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or damaged during shipping, contact us at hello@elementalpathllc.com with your order number.

For damaged shipments, please retain the item, shipping container, and all packaging materials and take clear photographs of the damaged item and packaging.

We will review the issue and work with the shipping carrier or supplier when appropriate. Available resolutions may depend on the circumstances and the documentation required by the carrier, supplier, or shipping insurer.

International Shipping

International shipping may not be available for every product or destination.

When international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may result in additional delivery delays.

Shipping Delays

If we become aware that an order cannot be shipped within the estimated or promised timeframe, we will contact you with an updated estimate and available options. Depending on the circumstances, those options may include accepting the revised delivery timeframe or canceling an unshipped item for a refund.

High-Value & Statement Piece Shipping

The Elemental Path takes additional precautions when shipping high-value crystals and statement pieces to help protect both your purchase and the unique item being shipped.

Large, delicate, heavy, or high-value pieces may require an additional 1–3 business days of handling time so they can be packaged securely.

High-value shipments may include full-value shipping insurance when available, shipment tracking, signature confirmation upon delivery, additional protective packaging appropriate for the size, weight, and material of the piece, and photographic documentation of the item's condition and packaging before shipment.

High-value orders may also require additional payment or fraud verification before shipment.

For security purposes, high-value orders must be shipped to the address provided and verified at checkout. We cannot guarantee that a high-value shipment can be redirected after an order has been placed. If an address needs to be changed, the original order may need to be canceled and a new order placed using the correct shipping information.

Exceptionally large or heavy pieces may require special shipping arrangements. Any additional shipping requirements or charges will be communicated before shipment.

Please inspect high-value shipments promptly upon delivery. If an item arrives damaged, retain the item, shipping container, and all packaging materials and contact The Elemental Path immediately so we can assist with the carrier or insurance claim process.